PLEASE READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS SITE:

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.

30 DAY RETURN POLICY

We are confident that you will be 100% satisfied with the products and services that we have to offer. Simply follow the return guidelines as described below: 

NEW & UN-OPENED ITEMS

-Effective on all orders placed on or after March. 14, 2007, All products that are unopened and unused may be returned at any time within 30 days of item receipt for a full refund minus the original shipping cost.

-New & Unopened Items Described: Product(s) must have original manufacturer or other protective seal on the product box. This seal may not be broken, torn or otherwise peeled off in any way. The Product must be completely unused.

-All protective stickers and seals in and out of the product box including on the unit, power transformers, cabling, cd-roms, user manuals and accessories must remain on and intact and be unpeeled.

- In the event that your product does not fall into the above guidelines please refer to the "OPEN OR USED ITEMS" section to return your product.

-Please do not attempt to re-seal or re-stick and protective seals/stickers. All of our products are carefully examined before shipping out.

OPEN OR USED ITEMS (Non Defective)

-All products that are open or used may be returned at any time within 14 days of item receipt for a refund minus the original shipping cost and a minimum 25% re-stocking fee.

-The re-stocking fee will be determined at the sole discretion of UTMstore.com based on the level of usage or damage applied to the product(s) by the buyer. Missing or damaged items or accessories will be charged according to the current average market value determined by UTMstore.com at our discretion. UTMstore.com has the right to terminate any "open or used" return if we feel the unit has been physically or liquid damaged.

**RETURNS OR EXCHANGES WILL NOT BE ACCEPTED WITHOUT ORIGINAL PRODUCT BOX**

(UTMstore.com reserves the right to void any RMA if the product box is extensively damaged or otherwise not reusable)

FAULTY ON ARRIVAL PRODUCTS

-In the unlikely event that you receive products that are Dead On Arrival or Faulty, they may be returned at anytime within 5 days of item receipt for a full refund. Some products, although very rare do have manufacturer faults. In this case we will gladly switch out the product.

-UTMstore.com shall NOT be held responsible for the repairs or exchanges of any defective units after 14 days of purchase.

In the unlikely event that a product fails to work after this period please contact your local cell phone repair shop. If you cannot find one UTMstore.com will be glad to refer you to one our preferred & authorized repair centers.

General Terms & Important Information:

-UTMstore.com will inspect the products upon receipt & if any item is found to be significantly not as described or damaged by the buyer, the item will be returned to the buyer at the buyers’ expense. 

-Upon receipt all products are carefully inspected so that we can insure it has not been physically or water damaged in any way. If in any way UTMstore.com feels such has occurred the item will be returned to the buyer at the buyer’s expense.   

-For your security, please return the package to us with a "signature confirmation" by an insured courier and retain your receipt/tracking information. This will protect you in case your item is lost in transit or in house. 

-All shipping, handling, insurance and all other fees are non-refundable. UTMstore.com will not be responsible for shipping costs of a return. (Unless the product falls under the "FAULTY PRODUCTS" section)

-Please contact us prior to returning the products for instructions and a RMA number (Return Merchandise Authorization). Returns will not be accepted without an RMA #. UTMstore.com must receive the product(s) authorized for return within 5 business days of the RMA being issued. The product(s) must be double boxed and the RMA # must be clearly printed on the shipping box.

-Please do not use the product box for shipping. We will refuse delivery upon arrival.

-RMA numbers are only issued via telephone. You may contact our returns dept. at (866) 591-5913. 10:00am - 5:00pm EST. Mon - Fri

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Trademarks

 All trademarks, service marks and trade names of UTMstore.com used in the site are either trademarks or registered trademarks of UTMstore.com

LIMITATION OF LIABILITY

UTMstore.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if UTMstore.com has been advised of the possibility of such damages.

Typographical Errors

UTMstore.com shall not be responsible for any typographical errors. We reserve the right to refuse any order or cancel any existing invoice if the price on it is incorrect.

Warranty

The materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied not withstanding Manufacturer warranties that are separate from this warranty declaration.

TERM; TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by UTMstore.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

SHIPPING

 Orders may take 3-4 business days to ship. You may email us at sales@utmstore.com for specific items. Orders do not ship on weekends or national holidays.

Signature will be required on all items we ship. We cannot make any exceptions.

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